Desk Knowledge Base

From top to bottom a knowledge base should be educational motivational and organized.

Desk knowledge base. Support teams know the most about customer issues and the best way to solve them. You may wish to set role restrictions to agents only. Find tutorials documentation downloads troubleshooting articles. The most common knowledge base is the internet a place millions of users turn to each day for insights on a vast variety of topics.

A rich repository of more than a million contributions from autodesk its community and its partners. Most of all a knowledge base should build upon itself to coalesce into an educational archive that s accessible and practical. That s why a knowledge base is a crucial part of any company s customer experience strategy. You only need to pay for people who are adding editing content.

Please see the autodesk creative commons faq for more information. But many it departments establish and rely on their own user friendly help desk knowledge base system to address employee queries and resolve technical issues in a timely manner. Zoho desk is the industry s first context aware help desk software that helps businesses focus on the customer. After you set up confluence as a knowledge base for service desk your customers can browse that content for free.

And there is an option to have your knowledge base wiki faq limited to customers or open to the public. A full fledged kbase will help improve agent productivity and customer satisfaction. Writing effective help desk knowledge base articles. Knowledge base best practice tips.

Except where otherwise noted work provided on autodesk knowledge network is licensed under a creative commons attribution noncommercial sharealike 3 0 unported license. Can t access your account. It must answer common questions efficiently to save customers time and confusion. Email phone or skype.

Learn the six steps to build an effective help desk knowledge base for your business. Using it is powerful. A knowledge base kbase is an organized repository of relevant data structured with it best practices and knowledge gained from practical experiences.